Terms & Conditions

Last updated: 10 November 2026

Using this platform

By creating an account or using FormHoney you agree to these terms. If you are using it on behalf of an organisation, you confirm you are authorised to accept these terms for that organisation. If you do not agree, please do not use the service.

Your account

  • Give accurate details when registering, and keep your email address current.
  • You are responsible for everything done through your account. Keep your password to yourself and tell us promptly if you think it has been compromised.
  • Accounts must belong to a person. Do not share one between several people.
  • We may suspend or close an account that breaches these terms.

What you may not do

  • Use a form to collect payment card numbers, passwords, or full financial credentials. The platform is not designed or certified for that.
  • Impersonate another person or organisation, or design a form that misleads people about who is collecting their information or why.
  • Collect personal data unlawfully, or without telling people what you will do with it.
  • Send unsolicited bulk messages, or use the platform to distribute malware or unlawful material.
  • Attempt to gain access to another account's projects, forms or responses, probe the service for vulnerabilities without our written permission, or disrupt it for others.
  • Automate access in a way that places an unreasonable load on the service.

Your content and your respondents

You keep ownership of the forms you design and the responses you collect. You grant us only the permission needed to host, process and display that content so the service can work.

You are the data controller for the responses your forms collect. That means it is your responsibility to have a lawful basis for collecting the information, to tell respondents what will happen to it, and to answer their requests about their own data. Our privacy policy sets this out in more detail.

Availability

We work to keep FormHoney available and reliable, but we do not guarantee uninterrupted service. Maintenance, faults or circumstances beyond our control may cause downtime. Keep your own copies of anything you cannot afford to lose — every form's results can be exported to CSV, Excel, Word or PDF at any time.

Intellectual property

The FormHoney software, its name, design and documentation belong to FormHoney. Nothing in these terms transfers that ownership to you. You may not copy, resell or redistribute the platform itself without our written permission.

Payments and refunds

Paid plans, one-month passes and BlueSquark translation plans are paid for by card through Stripe; card details are entered on Stripe's own pages and are never seen or stored by us. A monthly or annual plan renews automatically at the end of each period until you cancel it, which you can do at any time from Your plan; it then runs to the end of the period you have paid for and does not renew. Every price we show includes UK VAT at 20%, and the receipt and invoice Stripe sends after each payment itemise the VAT separately.

The service starts as soon as you pay. By paying, you ask us to begin straight away, and you accept that the payment becomes non-refundable once the service has been used. The service has been used when, after paying, you create a form, run a translation with BlueSquark, or run a MetisHalo profanity check. A translation plan has been used when you run a translation.

If you have not used the service since paying, you can ask for a full refund within 14 days of the payment, using the Request a refund button on Your plan. What you bought is switched off while your request is considered and will not renew. Every request is reviewed by a person; an approved refund is returned to the card you paid with, and the plan is cancelled. A renewal payment continues a service you already have and is not refundable — cancel before the renewal date if you do not want it.

Changing plan. If you move to a higher plan, the difference for the rest of the current period is charged to your card at once; if that payment fails, your plan is not changed. If you move to a lower plan, the difference is credited against your next payment. A change of plan is not in itself a new purchase.

Nothing in this section takes away any right the law gives you that cannot be excluded.

Liability

The service is provided on an "as is" basis. To the extent the law allows, we are not liable for indirect or consequential loss, loss of profits, or loss of data. Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Ending your use

You may close your account at any time; doing so deletes your projects, forms and the responses held against them, so please export anything you want to keep first. We may suspend or end access if these terms are breached, or if we are required to by law.

Changes

We may update these terms as the platform develops. The date above shows when they last changed. Continuing to use the service after a change means you accept the revised terms.

Contact

Questions about these terms: support@helium22.com, or use our contact form.